PRIVATE POLICY
POPI Disclaimer
We respect your right to privacy and therefore aim to ensure that we as Madhouse Concepts comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.
Why We Collect Personal Information
We collect personal information in order to liaise with you telephonically, via our website or email so that we may:
- Respond to any queries or comments received from you;
- Inform you of new offers;
- Enable us to process, validate and verify information and requests for the supply of goods and/or services;
- For the purposes for which you specifically provided the information; and
- To improve your general experience on our website.
Security Measures
We will:
- Treat your personal information as strictly confidential;
- Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
- Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
- We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.
How We Use Your Personal Data
We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:
- Registering you as a new customer.
- Processing and delivering your orders.
- Managing your relationship with us
- Enabling you to participate in promotions, competitions and surveys
- Improving our website, applications, products and services
- Recommending/advertising products or services which may be of interest to you.
- Complying with our legal obligations, including verifying your identity where necessary.
- Detecting fraud.
Your Rights
You have the right at any time to:
- Rectify the personal information collected by us;
- Object to the processing of personal information (subject to legislation);
- Request the return or destruction of personal information (subject to legislation);
- Lodge a complaint with the company.
- The personal information processed by us is not routed/transferred to a third country or International organisation.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Further Details
If you are require any more information on how we process your personal data, or you wish to exercise your legal rights in respect to your personal data, please contact our team at madhouse.concepts@icloud.com or theteam@madhouseconcepts.co.za
